When it's time for a getaway, you deserve our best rates.
Book your stay direct and know with confidence you’re getting our lowest rates. If you find a better rate through a different booking channel, we’ll match the lower rate and offer you 10% off your hotel reservation.
When you book a room or suite directly at atlantiscasino.com:
- We guarantee you always get the lowest rates on our website
- We offer you the best customer service available immediately upon booking
Plus, we guarantee:
- Priority access to exclusive email offers and deals
- Free cancellations for reservations made no less than 24 hours prior to date of arrival*
- No last-minute booking fees when you book with us
*If your reservation is cancelled no less than 24 hours prior to date of arrival, you will receive a full refund without any cancellation charges (holidays and special event periods require a longer cancellation period).
How to Make A Claim
Step 1 – Find a lower, publicly available rate
The lower rate must be for the same dates and room type within 24 hours of making your reservation.
Step 2 – Gather information related to your stay
You will need your reservation confirmation number, arrival and departure dates along with the web page address showing the comparison date.
Step 3 – Submit a claim form
Complete a claim form. Be sure to fill out all the required fields marked with an asterisk and hit submit.
Step 4 – Your claim will be evaluated
Once your form has been submitted, our guest assistance team will evaluate your claim to ensure it meets our Terms and Conditions.
Step 5 – Our team will contact you
Within 24 hours, our guest assistance team will contact you regarding the status of your claim. If we find your claim to be valid, we’ll match the third party rate and give you 10% off your hotel reservation.
Best Rate Guaranteed FAQs
What information is required to submit a claim?
• Confirmation number for your Atlantis reservation
• Information regarding your stay (check-in and check-out date)
• The comparison rate
• The web page address showing the lower rate
• Your contact information (name, telephone number and email address)
When do I need to submit my claim form by?
• You must submit your claim form within 24 hours of making your reservation.
Do I need to make a reservation in order to submit a claim?
• Yes. You must make a reservation through one of the following Atlantis booking channels: atlantiscasino.com, Atlantis Reno App, Atlantis hotel telephone reservations or in-person at Atlantis.
What if I found a comparison rate for a different room type?
• The comparison rate must be for the same room type and number of stays as your reservation.
Are all third-party sites eligible?
• No. We do not accept rates that are not publicly available, such as discount and negotiated rates. Rates that are available on opaque sites such as Priceline.com and Hotwire.com are also not eligible.
Submit a claim form.
Terms and Conditions
Read our complete Terms and Conditions.