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Make reservations, play free games and contests, log in to see your offers.

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Frequently Asked Questions

Online Video Poker Contest

Q: How do I participate?

 A: Please create your FREE online account with us at 'create an account'. Once you create the account and activate it, you can participate in current contest and future contests. You can play on your browser, mobile device, or on our Atlantis Reno app.

Q: What devices or browsers are supported?

 A: We recommend using only Mozilla Firefox or Google Chrome to play at this time. The contest is also available on your mobile device and on our Atlantis Reno app. Unfortunately, older versions of Internet Explorer and Safari are not compatible at this time. You may download Google Chrome or Mozilla Firefox for free to participate.

Q: Why are my credits not appearing in the game? Under Credit it only indicate “NaN”.

 A: Please download the latest version of your web browser for free and clear your cache and cookies. You can log back into the game and the Credits should display. Older versions of Google Chrome, Mozilla Firefox, Internet Explorer, and Safari are displaying the credits incorrectly.

Q: Can I play on my mobile phone?

A: Yes, you can play on your mobile device with HTML5 compatible browser or on our Atlantis Reno app. For best experience, you can play on your PC with the latest version of Google Chrome or Mozilla Firefox.

Q: Why is my contest score not saving?

A: You must complete each game for scores to save. Please make sure of the following:
 • Your internet connection must remain active in order for your scores to be sent to our server.
 • Cookies must be allowed within your Web browser for the contest to work properly. These settings vary for different Web browsers and security settings. Some anti-virus programs can also block the use of cookies as well if the security settings are high. Please be sure that cookies are allowed, or enable them for the videopoker.com domain.
 • JavaScript must also be enabled within your Web browser.

Q: How can I view the best hands for a contest session?

A: During the contest, all players can click on their own best scores on the leaderboard display to see their best hands from any session. You can also click on other players' scores in the leader board at any time to view the winning hands from the current Top Scores.

Q: Why are the top scores so high? I can't get anywhere close!

A: These contests end up with very impressive scores at the top of the list. Keep in mind that in an entire contest, millions of hands can be played. With thousands of players competing, it takes great luck to appear even in the top 100 scores.

Some have wondered how a player can average hundreds of points per hand. In this case, this is not an accurate way to look at a contest session. Nobody plays 100 hands and wins them all. The top scores almost always contain a very lucky winning deal worth thousands of points on its own, which is just the nature of the game. A dealt royal flush (there are always several of these in each contest) in triple play is worth 12,000 points in itself.

If you evaluate the best possible winning deal for a game, you can be pretty sure somewhere in the millions of hands played, someone is going to achieve that, or close to it. If you are curious about how the winners achieved such high scores, click on their scores in the leader board to see the exact cards from their winning hands.

Of course, the more deals you play, the more chances you have at hitting those lucky hands. Someone is going to come out on top, and it could just as easily be your next session.

Q: Should I change my strategy when playing in the contest?

A: Strategy decisions are entirely up to you as a player.

In a contest, the "right" strategy may sometimes vary from optimal strategy, given you are trying to overcome great scores and are not putting any money at risk. Since there are only prizes for the very best scores, some players may choose to make holds that give them the best opportunity at a big winner. Also keep in mind that in the event that two or more players have the same "best" hand in a session, the winner will be determined by all the other hands in that session. To determine the most appropriate strategy, a player should consider the available pay tables, features of the game, and the likelihood of converting on each opportunity.

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