Q: How can I participate in a contest?
A: You can play online at www.atlantiscasino.com/slotcontest or download the “Atlantis Reels” app from the Apple or Android stores. Simply search "Atlantis Reels" in your app store.
Q: It's my first time playing, how do I sign up?
A: You may register for an account by clicking on "No account? Sign up now." on the main login screen. When registering from our website or an Android app, you will receive an activation email from Monarch Interactive to activate your account so you can begin playing. If the activation email doesn't arrive in your inbox within 10 minutes, please check your spam folder. If you did not see the activation email in your spam folder or your inbox, please contact us via email at email@example.com and include the email address you registered with so our team can activate it manually.
Q: Why I can't login or reset my password?
A: Our online login account and our Atlantis Reels accounts are separate. You will need to create an Atlantis Reels account on our contest page or within our mobile app.
Q: Can I use the same login for Atlantis Reels on the website and app?
A: Yes, your Atlantis Reels web login will work with your app, and vice versa. You can continue to use the same login for future contests, as well as our ongoing "play for fun" slot games.
Q: I am unable to log in on the web using the username I created with the app on my mobile phone. Do I need a separate login for different devices?
A: No, you do not need a separate login for web and mobile. We did encounter a bug related to this problem and it has since been resolved. If you continue to experience issues between platforms, please contact firstname.lastname@example.org.
Q: Is there a cost to participate?
A: There is no cost to play. You just need to register and provide your email address to win great prizes during the contest promotional period.
Q: Is there a minimum age to play?
A: You must be 21 to win and redeem prizes and must provide a valid email address.
Q: Can I play more than once each day?
A: Yes, you can play as often as you like. Only a completed game will count towards the result.
Q: Can I check my overall score/rank during the contest?
A: Yes, your highest score is displayed on the contest page. Your highest overall ranking and ranking for that day is on the game page.
Q: I see that the contest ends at midnight, how does this affect any games played near the end of the contest?
A: Scores for games are logged upon completion. Therefore, if your game begins before midnight on the last day, but ends after midnight, your score will not count toward the current contest. Please be sure your game is completed before midnight on June 30, 2013 for the Anniversary Slot Contest.
Q: When will I find out if I won?
A: Upon completion of the contest, winners will be notified via email. An entire list of winners is also available at http://atlantiscasino.com/contests/slot-contest-winners.
Q: What time zone does the contest start and prizes awarded?
A: Pacific Daylight Savings Time
Q: I am experiencing intermittent delays, the reels keep spinning and the 'Stop' button doesn't stop the reels.
A: The game is attempting to communicate with the server after each spin to record winnings and remaining credits. In case your internet connection is lost or phone connection is down, you can return to the contest screen and continue with the contest where it left off. This is done so no score is lost. Please wait a few seconds for a network message to appear.